Back to Jakarta
Gloomy and sad
At what happenned last night
At Kampung Melayu
Condolences to the families
Of those whose lives were taken away
May their souls rest in peace
Simply beyond comprehension.
Everything you gain in life will rot and fall apart. All that will be left of you and be remembered well is what was in your heart.
When presenting or selling, one must understand the BEHAVIOR of our customer (besides his needs). Every customer behaves differently and our presentation/proposition must be “custom-made” tailored to the “BEHAVIOR” of every customer.
ONE presentation or selling proposition DOES NOT fit all.
Today, in the tile industry, product differentiation gaps are small.
The human touch, the attitude, creativity, knowledge to share and services are KEY to add value and influence customers’ inherent BEHAVIOR.
A customer NEEDS tile. But what and where he ends up buying, how much he spends – will depend on how we have aligned ourselves to his BEHAVIOR.
Be GREAT in everything we do.
Our personality is equally important as our technical knowlege.
The Speed of Trust (Stephen Covey)
Character & Competency – 2 essentials to build trust.