Acceptance for a better tomorrow

A cloudy day
The rain just stopped
Windy
Wet
Thinking ….
What will happen today ?
Whatever we do
Be kind…… I thought
We just want to be ACCEPTED.
Our ideas listened to ….
Collaboration for the future
Hence, take the first step to be nice ….
Or perhaps the culture in a different country
Demands us to be hard and loud ?
To avoid being stepped over ?
This morning we should be grateful to have good health
Today we search for acceptance
For a better Tommorow

Foshan, Guangzhou

16 Oct 2017

Managers, Give More Praise Than You Think You Should

praise

It’s one of the toughest jobs of a manager: giving feedback. Many bosses find it stressful and difficult — but that may be because they are focused on offering criticism and correcting mistakes when they should be providing positive feedback. In fact, recent research shows that people see leaders as more effective when they give praise. Whatever is holding you back from offering compliments (Is it a desire to be seen as tough? A fear that the employee will start to coast?), get over it.
Proactively develop your skills in giving praise. It’s OK if the praise is brief — it just needs to be specific, rather than a general remark of “good job,” and ideally it should occur soon after whatever you’re praising the person for. And, of course, it’s best when the compliment is sincere and heartfelt.
Willie says :-
” Be careful though. Be fair to everyone. Be objective. Avoid favoritism. It is also common that MANAGERS tend to be “kinder” to certain individuals or groups and harsher to others “.
Based your praise on facts, historical progression and the complexity of each respective person/group’s task ; and NOT on paradigms or subjective evaluations due to your own weakness (as a leader) of being influenced by a subordinate who is closer to you than those who are not. “

Customer complaints

Every company  makes mistakes.
No matter how great it is.

To mantain reputation or to be even better, it is a must that EXCEPTIONAL EXTRAORDINARY efforts are rendered whilst handling complaints from an upset customer.

It should be quick, decisive and action oriented. Flexibility can be exercised. 

Only then will it encourage loyalty, appreciation and “promotion through word of mouth” by a contented customer.

Stronger relationships and customer retention are made in times of challenges and difficulties ; rather than in good times. Simply because, every grateful customer remembers a PROBLEM and how it is being resolved.

Is there depth in your beauty ?

Everyone would enjoy being told that she is beautiful.

But true flattery is when people tell you that you are intelligent, kind, passionate, responsible and appreciates you as a genuinely good person.

Beauty is given to you. You could be born with beauty.

But it is YOU who created who YOU are and YOUR purpose in life.

And this depth inside you will define YOU and be everlasting, whilst beauty will just fade away over time.

Scapegoat

A scapegoat is a person or animal which takes on the sins of others or is unfairly blamed for problems or failures of others. The concept originally comes from Leviticus  (the third book of the Jewish Bible and of the Old Testament) in which a goat is designated to be cast into the desert with the sins of the community. Other ancient societies had similar practices.

After all these years and as far back as history could be told, isn’t it sad that scapegoating still exists today in politics and in management !!

Due admiration goes to LEADERS  who take equal blame with his team versus those who finger point failures to others.

Are you guilty of scape-goating ?  Seek the answers from your heart.

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