16 Oct 2017
16 Oct 2017
Every company makes mistakes.
No matter how great it is.
To mantain reputation or to be even better, it is a must that EXCEPTIONAL EXTRAORDINARY efforts are rendered whilst handling complaints from an upset customer.
It should be quick, decisive and action oriented. Flexibility can be exercised.
Only then will it encourage loyalty, appreciation and “promotion through word of mouth” by a contented customer.
Stronger relationships and customer retention are made in times of challenges and difficulties ; rather than in good times. Simply because, every grateful customer remembers a PROBLEM and how it is being resolved.
Everyone would enjoy being told that she is beautiful.
But true flattery is when people tell you that you are intelligent, kind, passionate, responsible and appreciates you as a genuinely good person.
Beauty is given to you. You could be born with beauty.
But it is YOU who created who YOU are and YOUR purpose in life.
And this depth inside you will define YOU and be everlasting, whilst beauty will just fade away over time.
A scapegoat is a person or animal which takes on the sins of others or is unfairly blamed for problems or failures of others. The concept originally comes from Leviticus (the third book of the Jewish Bible and of the Old Testament) in which a goat is designated to be cast into the desert with the sins of the community. Other ancient societies had similar practices.
After all these years and as far back as history could be told, isn’t it sad that scapegoating still exists today in politics and in management !!
Due admiration goes to LEADERS who take equal blame with his team versus those who finger point failures to others.
Are you guilty of scape-goating ? Seek the answers from your heart.
Connecting the seemingly unconnected.
We find ourselves and lose ourselves at the same time.
Perhaps thats creativity.