Category: management

Behavior


When presenting or selling, one must understand the BEHAVIOR of our customer (besides his needs). Every customer behaves differently and our presentation/proposition must be “custom-made” tailored to the “BEHAVIOR” of every customer.

ONE presentation or selling proposition  DOES NOT fit all.

Today, in the tile industry, product differentiation gaps are small. 

The human touch, the attitude, creativity, knowledge to share and services are KEY to add value and influence customers’ inherent BEHAVIOR.

Example
A customer NEEDS tile. But what and where  he ends up buying, how much he spends – will depend on how we have aligned ourselves to his BEHAVIOR.

Be GREAT in everything we do.
Our personality is equally important as our technical knowlege.

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Growing up

Happiness in life is LIVING the moment
and not worrying about the wave that could come your way.

After all, when the wave comes,
you could very well enjoy the experience.

Do not worry about the fall
as you will remember the lesson.

Seize the joy NOW.
ENJOY your moment.
Celebrate life

Be passionate
It’s called growing up
AND ONE IS NEVER TOO OLD TO GROW UP.

We continue to learn everyday.

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Blessed ….

Going to work on Monday
Hey, we have an opportunity to earn a living

We are blessed
Be thankful, be grateful

Someone, somewhere out there
is actually praying for the “things we have”
and “taking for granted”

Hence, make the very best of the gift you ALREADY have.

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Reply please …..

Challenges will occur.

What can go wrong, may go wrong.

Deadlines may be missed or deferred.

However,  the

– Speed of Communicating and

– Managing Expectations are key to resolving issues.

Even if one has a different view point.

Even if one has to say NO.

Do COMMUNICATE QUICKLY to manage the expectations of others.

Keeping silent without closure is simply unacceptable and makes matters worst.

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Learn it all ….

In a recent interview with Business Insider, Microsoft’s CEO Satya Nadella,  credits Stanford psychologist Carol Dweck’s best-selling book, Mindset, as the inspiration for the culture he’s trying to build at Microsoft.

Here’s Satya’s quote

“I was reading it not in the context of business or work culture, but in the context of my children’s education. The author describes the simple metaphor of kids at school. One of them is a ‘know-it-all’ and the other is a ‘learn-it-all,’ and the ‘learn-it-all’ always will do better than the other one even if the ‘know-it-all’ kid starts with much more innate capability.”

“Going back to business: If that applies to boys and girls at school, I think it also applies to CEOs like me, and entire organizations, like Microsoft.”

We could summarize this brilliant strategy in one sentence:

“Don’t be a know-it-all; be a learn-it-all.”

 

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Patience 

 …. in the meantime ….just do your best.

Laugh …and live life to the fullest …..

But just don’t sit quietly and wait. Nobody will help you …if you do not first help yourself.

Do something …. take action ….make things happen. Enjoy the journey ….. have a positive attitude as you overcome challenges. Be focus. Do what has to be done. Ignore the “noise” around you. Forget about the people who belittle you …or made you seem small.

In your heart ….if you are doing the right thing, ignore those who think otherwise.

The efforts put in may even yield greater achievements and results  than you first hoped for. 
You are in control …DO NOT EVER FORGET THIS. The time will come when everyone will see your greatess.
Believe in yourself ….

I do ….

#passionsofwillie


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Selling

Selling

Is about ME

As a person

My character,  my personality

How do I listen and understand

How do I care and know his (my customer) needs

Can I create a need that adds value to his life

Have I served him  sincerely

To the best of my ability

Selling

Should not be 

For the sole purpose of getting a sale

Through deception, coercion, manipulation

Then, I will perhaps

Only tricked him once

Pushed him into a corner once

Annoy him once

There will then be no continuity

Nor repeat orders

I have to respect my customer

Treat him as how I myself would liked to be treated

After all, we are both human beings, he and I

Only at different positions at different times

By the way

The above writings is not only about the “selling profèssion”

In our lives

We are selling everyday

A “customer”  could be our spouse, our child, our parent, our siblings or a relative

Hence shouldn’t we avoid deception, coercion and manipulation ?

Shouldn’t we have respect, sincere-care and love ?

Shouldn’t our personal and professional behaviours be aligned ?

Hence not forcing us to wear a mask depending on the roles we play ?

Can we believe the phrase   “love our customer and he will love us back” ?

If we can”t love even if we have sincerely tried very hard, then it is best to walk away and move on. I know I can’t sell to everyone nor can I please everyone.

Everyday,  I just need to learn to be a better person and be able to add better values (positive qualities and skills)  into  MY life ; so that I can in return enrich and better serve others who I engage with.

Selling is not about a product or service.

More importantly it is about ME.

My customers, my friends, my colleagues, my family

Are all a reflection of ME.

A reflection of my Heart & my Soul.

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A true friend

What would you do for a friend ? A person who you so fondly call “bro”?

You would respect and spend time with him.

Listen to him …

Believe in him …

Share good and bad times with him …

For in the end …

The smiles and the laughter 

Presents a chapter in your life 

Not erasable ….

Bringing a smile or perhaps a tear in years to come

Then you realized …. ” we have lived the MOMENT”

We have cared for each other

I enjoyed you as much as you have enjoyed me.

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You ….

Be who you are  ….it’s better than wearing a mask or being a hypocrite. A life of pretense is shallow and meaningless,  for you attract the wrong “souls” into your life. 
They will ultimately  leave you when your true self surfaces.

Happiness is to do what you want (responsibly of course) …. not hurting anyone on purpose ….. enjoy life….. love …..and be loved by those who sees the real you ….and standing by you.

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