Category: training

A great speech ……

“You can have flaws, be anxious, and ever angry, but do not forget that your life is the greatest enterprise in the world. Only you can stop it from going bust. Many appreciate you, admire you and love you.

Remember that to be happy is not to have a sky without a storm, a road without accidents, work without fatigue, relationships without disappointments.

To be happy is to find strength in forgiveness, hope in battles, security in the stage of fear, love in discord. It is not only to enjoy the smile, but also to reflect on the sadness.It is not only to celebrate the successes, but to learn lessons from the failures.It is not only to feel happy with the applause, but to be happy in anonymity.

Being happy is not a fatality of destiny, but an achievement for those who can travel within themselves. To be happy is to stop feeling like a victim and become your destiny’s author. It is to cross deserts, yet to be able to find an oasis in the depths of our soul. It is to thank God for every morning, for the miracle of life.

Being happy is not being afraid of your own feelings. It’s to be able to talk about you. It is having the courage to hear a “no”. It is confidence in the face of criticism, even when unjustified. It is to kiss your children, pamper your parents, to live poetic moments with friends, even when they hurt us.

To be happy is to let live the creature that lives in each of us, free, joyful and simple. It is to have maturity to be able to say: “I made mistakes”. It is to have the courage to say “I am sorry”. It is to have the sensitivity to say, “I need you”. It is to have the ability to say “I love you”.

May your life become a garden of opportunities for happiness …

That in spring may it be a lover of joy. In winter a lover of wisdom. And when you make a mistake, start all over again. For only then will you be in love with life. You will find that to be happy is not to have a perfect life. But use the tears to irrigate tolerance. Use your losses to train patience. Use your mistakes to sculpter serenity. Use pain to plaster pleasure. Use obstacles to open windows of intelligence.

Never give up …..

Never give up on people who love you. Never give up on happiness, for life is an incredible show. “

Pope Francisco @ MAY 2017

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SC Niro Ceramic Indonesia

Dedicated to all SCs of Niro Ceramic Indonesia. 

It has been a great day for me yesterday seeing all of you transformed to a new YOU !

Your energy and enthusiasm were clearly present and you participated whole heartedly. Thank you.

The training I hope will benefit you PERSONALLY ….. and enrich your lives.

Being focus, not giving up, pushing our limits and rising up to the challenge are what we MUST DO everyday. Be it in our work or daily lives.

The abilty to say “Thank You” , ” Sorry its my fault” and ” I need your help ” encourage us to be humble, not take things for granted and  control our ego.

Live with a Big Heart …. be kind, be supportive, be positive. Be a good person. And you will have peace and happinness. The All MIGHTY will bless us.

Have great New Begining ….

I support YOU.

Sincerely

Willie Low

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Behavior


When presenting or selling, one must understand the BEHAVIOR of our customer (besides his needs). Every customer behaves differently and our presentation/proposition must be “custom-made” tailored to the “BEHAVIOR” of every customer.

ONE presentation or selling proposition  DOES NOT fit all.

Today, in the tile industry, product differentiation gaps are small. 

The human touch, the attitude, creativity, knowledge to share and services are KEY to add value and influence customers’ inherent BEHAVIOR.

Example
A customer NEEDS tile. But what and where  he ends up buying, how much he spends – will depend on how we have aligned ourselves to his BEHAVIOR.

Be GREAT in everything we do.
Our personality is equally important as our technical knowlege.

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Growing up

Happiness in life is LIVING the moment
and not worrying about the wave that could come your way.

After all, when the wave comes,
you could very well enjoy the experience.

Do not worry about the fall
as you will remember the lesson.

Seize the joy NOW.
ENJOY your moment.
Celebrate life

Be passionate
It’s called growing up
AND ONE IS NEVER TOO OLD TO GROW UP.

We continue to learn everyday.

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Blessed ….

Going to work on Monday
Hey, we have an opportunity to earn a living

We are blessed
Be thankful, be grateful

Someone, somewhere out there
is actually praying for the “things we have”
and “taking for granted”

Hence, make the very best of the gift you ALREADY have.

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Reply please …..

Challenges will occur.

What can go wrong, may go wrong.

Deadlines may be missed or deferred.

However,  the

– Speed of Communicating and

– Managing Expectations are key to resolving issues.

Even if one has a different view point.

Even if one has to say NO.

Do COMMUNICATE QUICKLY to manage the expectations of others.

Keeping silent without closure is simply unacceptable and makes matters worst.

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Learn it all ….

In a recent interview with Business Insider, Microsoft’s CEO Satya Nadella,  credits Stanford psychologist Carol Dweck’s best-selling book, Mindset, as the inspiration for the culture he’s trying to build at Microsoft.

Here’s Satya’s quote

“I was reading it not in the context of business or work culture, but in the context of my children’s education. The author describes the simple metaphor of kids at school. One of them is a ‘know-it-all’ and the other is a ‘learn-it-all,’ and the ‘learn-it-all’ always will do better than the other one even if the ‘know-it-all’ kid starts with much more innate capability.”

“Going back to business: If that applies to boys and girls at school, I think it also applies to CEOs like me, and entire organizations, like Microsoft.”

We could summarize this brilliant strategy in one sentence:

“Don’t be a know-it-all; be a learn-it-all.”

 

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Selling

Selling

Is about ME

As a person

My character,  my personality

How do I listen and understand

How do I care and know his (my customer) needs

Can I create a need that adds value to his life

Have I served him  sincerely

To the best of my ability

Selling

Should not be 

For the sole purpose of getting a sale

Through deception, coercion, manipulation

Then, I will perhaps

Only tricked him once

Pushed him into a corner once

Annoy him once

There will then be no continuity

Nor repeat orders

I have to respect my customer

Treat him as how I myself would liked to be treated

After all, we are both human beings, he and I

Only at different positions at different times

By the way

The above writings is not only about the “selling profèssion”

In our lives

We are selling everyday

A “customer”  could be our spouse, our child, our parent, our siblings or a relative

Hence shouldn’t we avoid deception, coercion and manipulation ?

Shouldn’t we have respect, sincere-care and love ?

Shouldn’t our personal and professional behaviours be aligned ?

Hence not forcing us to wear a mask depending on the roles we play ?

Can we believe the phrase   “love our customer and he will love us back” ?

If we can”t love even if we have sincerely tried very hard, then it is best to walk away and move on. I know I can’t sell to everyone nor can I please everyone.

Everyday,  I just need to learn to be a better person and be able to add better values (positive qualities and skills)  into  MY life ; so that I can in return enrich and better serve others who I engage with.

Selling is not about a product or service.

More importantly it is about ME.

My customers, my friends, my colleagues, my family

Are all a reflection of ME.

A reflection of my Heart & my Soul.

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