Emails are not meant for 2 people sitting in the same office to prolong issues by writing lengthy justifications.
Focus to resolve issues with great SPEED. Confront issues face to face with great sincerity to reach a common understanding.
Ironically, emails which is a tool to get message across quickly so that decisions can be made ………………… has now alas become a tool for people avoiding confronting real problems to get them resolved and also hiding behind nonsensical justifications on why things are not and cannot be done !!
Sad .. truly sad ….. but true !!