Merdeka Day 31 August 2015

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It’s 31st Aug 2015.
It’s Merdeka Day in Malaysia.

Having lived outside Malaysia approx 30 years now, I still have fond memories of my schooling days in Johor Bahru (1972-1986 from Std 1 to Upper Six ….. going thru all, Penilaian Darjah 5, SRP, SPM and STPM).

Up till today, I am still in touch with ex classmates from STAR 1 and English College. We had great teachers back then too.

I still remember very well the lyrics of our national anthem; as well as our Johor state anthem. We used to sing them every week during school assembly.

I have not sung these 2 anthems for ages. Yet on the 29th of August, whilst I was with the Bersih 4 Jakarta chapter, I sang Negara Ku out load with all my heart. I felt the warmth, I felt my blood rushing thru my veins …. I felt something in my heart. I felt the love for my country which I grew up in.

The thing that came to my mind at that MOMENT was the Tata Rakyat lesson we had in our primary school days. The word MUHIBAH came to mind. As we are living in a multi racial country, Tata Rakyat taught us to live in harmony and Muhibah ; which meant tolerance, understanding, unity and mutual respect for all races and religion.

Is Tata Rakyat still taught in school today? Do the teachers still emphasis strongly the need to live in MUHIBAH today ? I certainly hope so !

Well, over the past few months, many have already talked and posted about the political situation in our country. Will not do that here.
In this posting, I just wish to do these 3 things.
1. To wish all my fellow Malaysians a Happy MERDEKA Day.
2. To uphold the spirit of Muhibah, as I will continue to educate my daughter to respect all races and religion.
3. To wish for the best for the future of Malaysia to becoming a country where meritocracy, equality, fairness, true democracy exist. Love all human beings without prejudice & discrimination of race and religion.

I am a Malaysian.
Happy Merdeka Day.


What a difference in SERVICE

Great Customer Service
When one calls most of the telecommunication customer service (call centre) in Indonesia, one would be put thru a lengthy process of automated answers.

First there will be a waiting time.
Then an automated voice would give choices on the nature of the call
Then sub choices wpuld be given , etc etc ….

The whole process would take a good 1-2 minutes before one is given a choice to speak to a “real life” person. Then another waiting time before a person comes on line. Then a whole string of verification process will take place.

Well, I called XL this morning for a problem on my phone.
Surprisingly, it was a quick and good experience.

The automated voice only asked me 1 question whether I preferred the service in Indonesian or English. After that, a “real person” was immediately on line speaking to me.
One validation question (only one … wow) was asked (compared to 4 or 5 by other providers).

She did not ask me “challenging questions” like “ have I tried rebooting my phone or is your area having strong signal strength” .
Within a short while she was able to resolve my problem ; efficiently and intelligently.

After I hung up, I got an immediate sms buzz on my phone with the message below.
Clearly, XL takes Customer Service Excellence very seriously.
– Having speed and efficiency in responding to problems
– Putting a qualified and sart person to serve their customers.

The point is … when a customer is on the phone … he/she wants to speak to a person IMMEDIATELY. This is fact, instead of being bounced around by an automated voice.
The choice to speak to a person should be given as “first option” instead of being the “last option” (after a 2 minute annoying phone-ride)

Thank you XL.


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