Service Excellence


It’s one of those days that I get to meet poor sales people one after another.

14 Sept 2010 – was a holiday and I took my family out to Grand Indonesia. 

First there was the sales girl at  Ad????  outlet who preferred to squeeze her black head or pimple vs. greeting customers and serving them.

Then, there were  2 sales girls at C & K  who were busily engrossed in gossiping with one another oblivious of customers around them seeking help. 

Lastly, waiters and waitresses at D  K  restaurant who quickly said “no” even before checking on a very simple request, who did not know how to offer alternatives for items (on the menu) that were  not available, who failed to advise “how big” a portion of what we ordered would be , who failed to give a satisfactory answer and instead blamed their own people at HQ for failing to get my Membership Card ready after 5 months.

 What a day ….. perhaps it was  “feng-shuically” a bad day to meet people.

 Went home after lunch ………..

 I said to myself, ………………….. if these people were in my organization, they won’t be there for long !!

 May these people with these “attitudes” are NOT PRESENT in NIRO !!

2 thoughts on “Service Excellence

Add yours

  1. sometimes it is to do with training and corporate culture too!!! not always the individual…. though it is still an essential element. e.g. Shell in Singapore has systemized customer service to a level that no matter which kiosk you visit, from pump attendant to cashier, their greetings are identical.


  2. Those are not the “people’s person” I supposed, they
    shouldn’t be put in the front line to serve.. especially in places
    that has direct dealing with customer.. I really hate to be treated
    badly when I’m the one pays and the worst thing is sometimes the
    business owner themselves too having this bad attitude! I guess
    maybe by the time they fail in their business they’re still not
    aware is their ownself fails not the economic, not the locations
    nor the timing that’s bad..


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