Everything you gain in life will rot and fall apart. All that will be left of you and be remembered well is what was in your heart.
Challenges will occur.
What can go wrong, may go wrong.
Deadlines may be missed or deferred.
However, the
– Speed of Communicating and
– Managing Expectations are key to resolving issues.
Even if one has a different view point.
Even if one has to say NO.
Do COMMUNICATE QUICKLY to manage the expectations of others.
Keeping silent without closure is simply unacceptable and makes matters worst.
In a recent interview with Business Insider, Microsoft’s CEO Satya Nadella, credits Stanford psychologist Carol Dweck’s best-selling book, Mindset, as the inspiration for the culture he’s trying to build at Microsoft.
Here’s Satya’s quote
“I was reading it not in the context of business or work culture, but in the context of my children’s education. The author describes the simple metaphor of kids at school. One of them is a ‘know-it-all’ and the other is a ‘learn-it-all,’ and the ‘learn-it-all’ always will do better than the other one even if the ‘know-it-all’ kid starts with much more innate capability.”
“Going back to business: If that applies to boys and girls at school, I think it also applies to CEOs like me, and entire organizations, like Microsoft.”
We could summarize this brilliant strategy in one sentence:
“Don’t be a know-it-all; be a learn-it-all.”
Things may not turn out as one wishes all the time
One does not get exactly what one wants always
One however should not lose hope
Don”t go thru life
Regretting for not trying
Being scared and not exploring
Wondering of what it could have been ?
Live the moment
Take chances
Take risks
Why wait
Seize your thrills and WOWs now
Special moments are made thru
journeys of trials and pockets of
small meaningful successes, happiness
and pleasures.
If you do not do anything, nothing will happen
If you fall, you will learn
If you are blessed, you could achieve MOMENTS way beyond your expectations
“A beautiful and meaningful soul”
…. in the meantime ….just do your best.
Laugh …and live life to the fullest …..
But just don’t sit quietly and wait. Nobody will help you …if you do not first help yourself.
Do something …. take action ….make things happen. Enjoy the journey ….. have a positive attitude as you overcome challenges. Be focus. Do what has to be done. Ignore the “noise” around you. Forget about the people who belittle you …or made you seem small.
In your heart ….if you are doing the right thing, ignore those who think otherwise.
The efforts put in may even yield greater achievements and results than you first hoped for.
You are in control …DO NOT EVER FORGET THIS. The time will come when everyone will see your greatess.
Believe in yourself ….
I do ….
#passionsofwillie
Selling
Is about ME
As a person
My character, my personality
How do I listen and understand
How do I care and know his (my customer) needs
Can I create a need that adds value to his life
Have I served him sincerely
To the best of my ability
Selling
Should not be
For the sole purpose of getting a sale
Through deception, coercion, manipulation
Then, I will perhaps
Only tricked him once
Pushed him into a corner once
Annoy him once
There will then be no continuity
Nor repeat orders
I have to respect my customer
Treat him as how I myself would liked to be treated
After all, we are both human beings, he and I
Only at different positions at different times
By the way
The above writings is not only about the “selling profèssion”
In our lives
We are selling everyday
A “customer” could be our spouse, our child, our parent, our siblings or a relative
Hence shouldn’t we avoid deception, coercion and manipulation ?
Shouldn’t we have respect, sincere-care and love ?
Shouldn’t our personal and professional behaviours be aligned ?
Hence not forcing us to wear a mask depending on the roles we play ?
Can we believe the phrase “love our customer and he will love us back” ?
If we can”t love even if we have sincerely tried very hard, then it is best to walk away and move on. I know I can’t sell to everyone nor can I please everyone.
Everyday, I just need to learn to be a better person and be able to add better values (positive qualities and skills) into MY life ; so that I can in return enrich and better serve others who I engage with.
Selling is not about a product or service.
More importantly it is about ME.
My customers, my friends, my colleagues, my family
Are all a reflection of ME.
A reflection of my Heart & my Soul.
What would you do for a friend ? A person who you so fondly call “bro”?
You would respect and spend time with him.
Listen to him …
Believe in him …
Share good and bad times with him …
For in the end …
The smiles and the laughter
Presents a chapter in your life
Not erasable ….
Bringing a smile or perhaps a tear in years to come
Then you realized …. ” we have lived the MOMENT”
We have cared for each other
I enjoyed you as much as you have enjoyed me.
Be who you are ….it’s better than wearing a mask or being a hypocrite. A life of pretense is shallow and meaningless, for you attract the wrong “souls” into your life.
They will ultimately leave you when your true self surfaces.
Happiness is to do what you want (responsibly of course) …. not hurting anyone on purpose ….. enjoy life….. love …..and be loved by those who sees the real you ….and standing by you.
Live an EXTRAORDINARY life.
Filled with passion, love and gratefullness.
Be thankful for who you are , what you have and be excited on who you can serve and help tomorrow to become an even better you.
(A better son, father, brother, salesperson, service provider, human being)
It’s all from the heart ….
As we ponder what we did over the past week …..what have we learnt ?
Did we do our best ? Did we try to exceed expectations ?
What did we see ? Different people with different behaviours. Did we get to know and understand them better ? Did we realize that everyone is infact strong in their respective ways ?
“Tomorrow …. what would we do different ? ” Would we change our PATTERN ?
LEARNING and Changing is a continuous journey …… and we should always be grateful for the experiences we go thru. Some sweet and some may be challenging.
We smile as we look back ….. we laugh as we move forward …. knowing that we will be a better person starting today.
Willie @ 7 Aprl 17
It’s MY FAULT ….how can I make it up to you ?
When one has the courage to say sorry and apologize sincerely,
one can dramatically change the impression of a “customer”.
A mistake is normal.
We are only human.
It’s the the way we “resolve the mistake ” that differentiates a “Champion” versus a “Nobody”.
Be accountable.
One becomes a better and trusted person by the way one corrects his/her mistakes to make things better.
Customers respect and appreciate this if it’s done sincerely from the heart.
Strong bonding and relationships are built through challenging situations.
When everything is smooth, there is NOTHING to prove.
Passions of Willie 