It’s MY FAULT ….how can I make it up to you ?
When one has the courage to say sorry and apologize sincerely,
one can dramatically change the impression of a “customer”.
A mistake is normal.
We are only human.
It’s the the way we “resolve the mistake ” that differentiates a “Champion” versus a “Nobody”.
One becomes a better and trusted person by the way one corrects his/her mistakes to make things better.
Customers respect and appreciate this if it’s done sincerely from the heart.
Strong bonding and relationships are built through challenging situations.
When everything is smooth, there is NOTHING to prove.